1. Information we collect

We may collect personal and business information necessary to conduct our trade wholesaling operations and provide services to you. This includes:

• Contact Information: Name, business name, ABN/ACN, physical address, email address, and phone numbers.

• Trading & Account Details: Trade account details, transaction history, delivery addresses, order details, and credit application information.

• Website Usage Data: IP address, browser type, pages visited, and interaction data collected via cookies and analytics tools to help us improve site functionality.

• Communications: Any messages, quote requests, or enquiries submitted through our website contact forms or trade counter.

2. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry or request a quote on our website.

• Apply for a commercial trade credit account or open a cash trading account.

• Place an order for goods or delivery.

• Interact with our trade counter staff via phone, email, or in person.

• Browse our website (via cookies and web analytics).

3. How we use your information

We collect and use your personal information to:

• Process, fulfill, and deliver orders for electrical products and equipment.

• Manage trade accounts, invoicing, and credit applications.

• Respond to technical enquiries, quote requests, and customer support needs.

• Maintain and improve our website performance, user experience, and product offerings.

• Comply with legal, accounting, and tax obligations.

4. Disclosure of information

We do not sell, rent, or trade your personal information. We may disclose relevant details to third parties strictly to assist in operating our business, including:

• Logistics + freight partners: Transport and courier services for job site and regional delivery.

• IT + systems providers: Web hosting, database management, and software support providers.

• Financial + credit reporting agencies: For processing payments or assessing trade credit applications.

• Legal + regulatory bodies: Where required or authorised by Australian law.

5. Data security

We take reasonable technical and administrative steps to safeguard your personal information against loss, misuse, unauthorised access, or disclosure. Online financial transactions and sensitive communications transmitted via our website use encrypted connections (SSL).

6. Cookies and tracking technologies

Our website uses cookies and analytics tools to monitor site traffic and improve visitor browsing experience. You can configure your internet browser to disable or reject cookies, though some features of the site may function with limited capability as a result.

7. Accessing and correcting your information

You have the right to request access to the personal information we hold about you or request corrections if it is inaccurate or out of date. To make a request, please contact our trade counter team using the contact details below.

8. Updates to this policy

We may update this Privacy Policy periodically to reflect operational, legal, or administrative changes. The updated version will always be published directly on this page.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

George Brown Electrical Wholesalers
14 Whyalla St, Fyshwick ACT 2609

Phone: (02) 6280 4355
Email: branchsales@gbew.com.au

Effective Date: September 2026